Static knowledge
Airports & cities, like a local who lives there.
The lifts that work, the terminal that lies, the road that's been closed for a year.
e.g.
“"Use the lift at the south end of T3 — the escalators don't exist on that route."”
Itineraries · Local tips · Closing windows
Things the booking site won't mention.
The desk reads your inbox — quietly, never writing back — and sends a private dossie before each trip. Your itinerary, every cancellation deadline, and local tips like a friend who's lived there. The window where most travel apps go silent is when the desk shows up.
Local knowledge · Arrival
Tokyo
HND has no Uber.
Use the Airport Limousine bus to Shinjuku — ¥3,200, drops at the hotel — or the Keikyū line. Cash is strongly preferred at the bus desk; the only ATMs that take foreign cards are the 7-Eleven machines inside the terminal.
get cash
before queueing
before queueing
Source · HND Airport Authority · verified Mar 2026
What the dossie is for
Dossie doesn't book the trip. The desk gets you through it.
Booking sites take your money and ship a confirmation. None of them stay around for the days between confirmation and departure — or the trip itself. The dossie does. Three things, on time, every time: the itinerary, the local tips, and the closing windows.
Itineraries
Day by day, built from your bookings.
Confirmations land in your inbox. The desk reads them, builds the day-by-day — flights, hotels, restaurants, every booked thing — and files it as a single publication you actually want to read on the plane.
Day 0117 MaySat
Flight
09:40Heathrow → Vienna · BA0700
Hotel
14:30Check in · Altstadt Vienna
Restaurant
19:30Tian Bistro · 4 covers, 19:30
Local knowledge
What the desk actually knows.
Date math
Your dates against the local calendar.
Festivals, public holidays, museum closures, marathon road shut-downs — overlaid on the days you'll be there.
e.g.
“"Whitsun Monday lands on day 3. Most state museums shut."”
Money + tipping
Where the cash-only economy still runs.
Card-vs-cash conventions, tipping norms by venue type, which ATMs take foreign cards, and the neighbourhoods that quietly refuse plastic at the till.
e.g.
“"Heuriger taverns in Grinzing — cash only. Hit the 7-Eleven ATM at Heiligenstadt before the tram."”
Local quirks
The unwritten rules locals don't think to tell you.
Cash-only neighbourhoods, no-tip-by-card cafés, the lift that takes you the wrong way. Stuff that breaks visitors and makes locals laugh.
e.g.
“"In Vienna, coffee houses ≠ cafes. They'll charge for water, but the seat-time is yours."”
Transit gotchas
How the ticket actually works, not how the website explains it.
Validation rules, terminal pickup zones, the bus ticket that needs printing, the day-pass that starts on first scan instead of purchase.
e.g.
“"24h Vienna Card starts on first validation, not purchase. Don't scan it landing late at night."”
Heads-ups
The festival, strike, or marathon that no-one warned you about.
Public events that quietly affect transit, hotel pricing, restaurant queues — surfaced before they ruin a morning.
e.g.
“"The Vienna City Marathon shuts the Ring road on Sunday morning. Pre-book a 06:00 transfer."”
Closing windows
Cancellation
Hotel Altstadt · Vienna
Left03d
Free-cancel closes Sun 18:00 CET — keep or commit?
Closes Sun 18:00 CET
After deadlineNon-refundable · €420
Every clock the booking page hid.
Cancellation, refund, reschedule, check-in. The desk pulls every window with a deadline and puts them on a single staircase — soonest at the top. Filed three days before the trip; pinged again as each cliff edge approaches.
The desk · who & why
DKThe desk
The travel agent went away. Then the concierge. We're bringing the desk back.
The booking sites won the price war and lost the room. They'll take your money and ship you a confirmation, and that's the end of the relationship.
What used to come around the booking — the local knowledge, the festival heads-up, the cancellation deadline written on the back of an envelope — that part fell off.
Dossie is one small piece of it back. Read-only, briefing-shaped, yours to keep.
01The standing rule
The desk reads your mail and hands you the file. It will never reply, book, or cancel on your behalf — every call is yours.
pinned above the desk.
Launching soon · waitlist open
One dossie, free.
Your first city, on the house. The desk files it; you read it on the plane.
Join the waitlist
The standing promise
Dossie reads your mail. It will never write a single word back.
Read-only OAuth
Scopes that do not include send, draft, forward, or delete. Verifiable from your inbox dashboard.
No social graph
Dossie does not connect to social platforms, share with friends, or push your trips to a feed.
Your archive
Briefings live with you. Export to PDF, print, or post. Cancel and walk — the dossies stay yours.